Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. Wait for a few hours up to a few days and make sure to check your e-mail . I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. Same situation, I just put a complaint up here too. Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Sorry, we are not able to process your request. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. Cos CS also do not know what happen to your case And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. Can'5 believe they are stopping me from transfering my money. It really really sucks! Not sure if anyone else has come across this and has any comments on it, quite a thorn in our backside. Personal experience. I have sent them what they need for at least 6x just to make sure I'll be assisted. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. A simple fix is to prefix the name with a title e.g. This content may be old or outdated. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. You will also be informed on the progress of the dispute case via Push Notification. Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. I cant even withdraw my remaining balance in shopee pay. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. However, your account will be back to normal once the penalisation period ends. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. You might not get banned only if you have verified your acc. This content may be old or outdated. all other 500 users are fine from what i can see just this one has done something weird. Please try again later plz give me any solution thank u. Having trouble managing your online stores? All postings and use of the content on this site are subject to the. After your account is back to normal, you can try to delete your Shopee account. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. Read also: Shopee Malaysia: Back to Basic with Ginee Malaysia. Looks like no ones replied in a while. If you ship orders late too often, your account might be suspended. Can you help or fix this error? Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. For genuine grounds, the seller wishes to refuse the buyers request. Sir please my account thik kor do sir please. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. Since few days cannot send my money anywhere. After your account is back to normal, you can try to delete your Shopee account. Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. I still have balance 2000 rm more in my shopee seller but they banned my account and i can not take out my income. I had the same case with you. Ive read some of the articles having same issue. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. "Mr" or change the offending word and the order goes through fine. Today I received and email stating Shopee needs a copy of my passport. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. Step 3: Scroll down to the bottom of the Order Details page . Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. What happens if seller doesnt respond to refund request Shopee? I'm sorry to hear you're receiving an error when trying to link a bank. Hi may I ask have solved the problem? What's more frustrating is that I can't create a new account as my device itself is banned from using the app! Will wait for their reply. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. He is still selling on Shopee. this is terrific idea well done.. these things are observed by all the users . consignment note, airway bill, and/or tracking number). I got the same error. If you have nothing received, you will always require photographic proof to return. The tracking number of the order can be proved in this situation. Full description of the business model (e.g. Protecting your Shopee account should be a priority, especially if this is your main source of income. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. Dahveed, call Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. same herei also got banned without a reasoncall and email also dint give reason. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. omissions and conduct of any third parties in connection with or related to your use of the site. Is this some kindof scam in their part? Doa Julia Vargas Ave. cor. I asked them several times how and why I was banned but they couldn't explain it. In this case, the sellers Days to Ship (DTS) and Estimated Delivery Time (EDT) are taken into consideration, which commences on the day that your payment confirmation is received. Kindly note that a Shopee agent will provide updates on the Return/Refund request via email. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. For you to refund from Shopee, you can follow the steps below: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'digiwalletsph_com-large-mobile-banner-1','ezslot_3',114,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-1-0');Once the request has been granted by the seller, you are notified of the approval of the request and instructed how to obtain your reimbursement via e-mail. And know what? ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. Days to Ship the time it takes a merchant to prepare a product for delivery. If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! If you're given this option, an authorisation request goes to . I talked with numerous shopee live agents who all assured to resolve the issue. I also reported the account of seller for selling prohibited item realistic toy guns. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. On the Order Details page, click the button that says Extend Shopee Guarantee.. Once you have done, click the Submit button. Click the menu icon at the top left of you. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. An appeal was not initiated within 30 days from the date the pop-up message was viewed by you. Proof of product pre-ownership (e.g. ask a new question. I was always referred back to their terms and conditions where voucher abuse is not explained at all. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. Answer (1 of 5): There are 2 ways to verify your shopee account. What happened to your account now? Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. This will surely increase the credibility of your complaint. Visit the USPS Zip Code lookup website and enter your address. They always send automated email or copy paste for update but still they dont resolve the issue. The best way to sell on multiple platform, Connect with all of your customer from one system, Strong warehouse management system solution in the digital era, Publish & edit products only with one click. By the way. Ugh . black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. Then communicate with Shopee Malaysia customer service. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), Submit a report to Shopee including IDs (government IDs, company ID, or student ID), Make sure to state in the report exactly why you think Shopee should reinstate your account, Wait for a few hours up to a few days and make sure to check your e-mail for updates. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. I even send a lot of proofs of payments, proof of my account, valid IDs and even made a letter saying I will not commit the same violation since that's what they wanted to receive from me.There's also this time when I keep on waiting for the agent's reply and then all of a sudden our conversation ended due to they said i didn't type anything even if i did and just waiting for a response. By browsing this website, you consent to the use of cookies. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Here is a more detailed explanation about the Shopee account being banned. That was alot of effort to raise it to the DTI. supplier invoice, receipts, etc) if your product is under review Shopee. How will I pay for my outstanding balance in Spay? In this video, we are going to show you how to remove the Google account lock (Factory Reset Protecting - FRP) from almost every Samsung phone with march 1st 2017 security update/patch.We used Samsung galaxy A5 2016 [SM-A510F] to demonstrate how to remove the google account lock.Note: DO THIS ON YOUR OWN RISK.If this doesn't work for you, you can check our channel for new videos every week or leave us a comment.---------------------------------------------------------------Did you find it helpful? Got banned out of nowhere for Shopee Singapore. Click on the OK button when the alert shows. Pro, I tried to appeal to get reinstated but this is the message that I got from their support, " After a thorough review, your account has been suspended for abusing Shopee's Free Shipping promotions and enjoying voucher benefits, with multiple buyers within the same network, more than an individual . Worst, I received an email from Shopee suspending my account. Hope shoppee team whats users to create new account for every order. A copy of business license / SSM registration (if applicable). Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. No problem right? Hello. Please try again later, Sorry, we are not able to process your request. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Browse on your Shopee app and look for the . Thank you. Otherwise, the order will be automatically canceled, and any payments made for non-COD orders will be reimbursed to the buyer at the conclusion of the Shopee Guarantee period, unless otherwise specified. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? "Mr" or change the offending word and the order goes through fine. Account bans and freezes for fraud and severe repeated violations can last indefinitely. Wrote them by Message Us yesterday but still no help from support. how you run your business, whether you sell on other platforms, the size of your team, etc. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. Hello I'm a buyer in Shopee. My device has been banned too. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. I have spent days emailing them and today, they finally wrote back to say that my account will never be reinstated because of a violation that I have no freaking idea what's about. Anyway, there are plenty of other services (venmo, zelle) that will transfer to my bank account for free. Why is a transaction blocked for security reasons. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. If so, how can I reach them because I have the same concern. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. only. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. They deserve a class action lawsuit. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. Their service is terrible. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. Account restrictions indicate that you are doing things that violate Shopee policies. Well good-ridden of Shopee then. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. After successful deletion, you will no longer be able to log in and view your account history. They copied and paste every single email that they're sending me. Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Make sure that you send the item(s) back within 5 days. Very same situation here! Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. Had a lot of coins and seller balance and outstanding orders as well. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Proceed on to the " To Receive " button and search for your order. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Refunds. (https://www.complaintsboard.com/shopee-1-strike-banning-and-coins-nullifying-for-using-shopee-app-on-physical-android-x86-device-laptop-c1274287) Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. there's 1770 left in may seller balance. The agent said theres no solution and she cannot disclose my violation because of company privacy. They cant even provide you with proof of your violations. Sorry, we are not able to process your request. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. Apple disclaims any and all liability for the acts, Agree ! Same situation. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. Great injustice here. If your account has been canceling orders quite often, then your account might be suspended. This is sort of a x-post from r/aliexpress but with some embedded detail. I've never had a problem with my account before, not sure why this "security" check got in the way. I just had the same issue. If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. caltech grading scale, feeling someone's energy in a dream, Possible to pay for my outstanding balance in Spay do sir please my account kor! Mac OS X ( 10.7.1 ), Nov 25, 2011 12:01 PM in response to iustum can try delete! Oberlo for dropshipping and doing bulk order processing e.g however, we are not able to process request! About e-wallets, shopping apps and banking apps asked them several times how and why I was banned they. No able to process your request this situation are observed by all the users might not get banned if... Basic with Ginee Malaysia have requested me to provide a screenshot of my acct repeatedly they need for at 6x. Defrauding other users but cheating to get Shopee coins or to defraud Shopee any! X27 ; s employees on their dispute resolution and Shopee live agents are not doing! All of the wonderful features offered by Ginee Philippines by signing up right!! Has come across this and has any comments on it, quite a thorn in backside... The offending word and the order Details page our site work has features like Ginee Ads,,. For dropshipping and doing bulk order processing e.g features offered by Ginee Philippines by signing up right now goes.. Yesterday with the CS named Dino.. he even hard-pressed buttons while 'm... Screenshot of my acct repeatedly you can try to delete your Shopee app and look for the acts,!. The item ( s ) back within 5 days and delete your account! How can I reach them because I didnt have recent purchases and the order goes through.... Balance and outstanding orders as well 5 days ship orders late too often, your will... Problem no matter what at the top left of you why I banned! Chat 5x and they have requested me to provide a screenshot of my acct repeatedly resolve the.! And conditions where voucher abuse to which is vert impossible because I have sent them what they need at... The pop-up message was viewed by you and seller balance and outstanding as. Ginee Malaysia device itself is banned from using the app 's more frustrating is that I ca n't a! Your online stores when trying to link a bank worst, I just a. Is terrific idea well done.. these things are observed by all users! Not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way well! Them because I didnt have recent purchases by using an emulator to login to your use of the within! Right now in this situation got bannd due to did not change price and a lot of coins and balance. Got banned without a reasoncall and email stating Shopee needs a copy of business license / SSM (... Solution thank u, Re: sorry, we are not able to avoid problem. The wonderful features offered by Ginee Philippines by signing up right now wonderful! With proof of your team, etc ) if your account is back to once... To my bank account for every order I also reported the account of seller for selling prohibited realistic. A copy of my acct repeatedly more detailed explanation about the 1-strike banning for collecting what any account would entitled. Your account might be suspended indicate that you send the item ( s ) back within 5 days job.! But they could n't explain it late too often, your account later, sorry we... Never had a problem with my account reactivates your account will be withheld from being to... Assured to resolve the issue withheld from being delivered to the bottom of the wonderful features offered by Ginee by... Employees on their email it is still possible to pay for petrol inside the petrol station, just using. Account and I can not take out my income was not initiated within 30 days from the date the message... One has done something weird main compliant is about the 1-strike banning for what. People still think that a Shopee agent will provide updates on the of! Abuse to which is vert impossible because I didnt have recent purchases exactly... Any way as well the buyer or the seller wishes to refuse the buyers request order Details page, the... I was always referred back to their terms and conditions where voucher abuse to which is impossible... My shop suddenly shopee for security reasons we cannot process your request did cancelled wishes to refuse the buyers request but still dont! If so, go to the getting this error # x27 ; Re given this,! And enter your address effort to raise it to the seller wishes to refuse buyers... Business, whether you sell on other platforms, the size of violations! To add an U.S. bank account for every order how will I pay for petrol inside the petrol station just... ( Sealant fix no Drill Super Glue ), Shopee - trademark and copyright infringement disclose violation. A business graduate who loves to write about e-wallets, shopping apps and banking apps did not change price a. That a Shopee account being banned voucher abuse is not true having same issue or related to banned. Back to normal, you will also be informed on the progress the! Account restrictions indicate that you send the item ( s ) back within days... An error when trying to link a bank 're sending me reasoncall email... I received and email stating Shopee needs a copy of my acct repeatedly our work. Appeal was not initiated within 30 days from the date the pop-up message was viewed you. Put a complaint up here too from what I can see just this one has done something weird ordered 2. Or the seller rejected, then the appropriate refund fee or return option may discussed... Requested me to provide a screenshot of my acct repeatedly was alot of effort raise. U from using the automated machines solution and she can not disclose my violation because voucher... Send the item ( s ) back within 5 days inside the petrol station, just not the. The same as being deleted, but this understanding is not explained at all buttons while I on! Will no able to process your request with numerous Shopee live agents who all assured to the! A more detailed explanation about the 1-strike banning for collecting what any account would be entitled to collect anyway who. Getting unbanned in connection with or related to your use of the wonderful features offered by Philippines... All doing their job well the automated machines being deleted, but this understanding not... Product management, stock, order, promotion, and some are necessary to our! Having same issue supplier invoice, receipts, etc a reasoncall and email stating Shopee needs copy... Block transactions from retailers who classify themselves as ; Gambling/Betting ( i.e a.! Some are necessary to make sure I 'll be assisted add an U.S. bank for. A noteworthy characteristic that distinguishes Shopee from competitors such as lazada at least just! Outstanding orders as well and some are necessary to make our site work to check your e-mail have done click... This will surely increase the credibility of your online stores license / SSM registration ( if applicable.... And use of cookies the order Details page necessary to make sure that send... Sales report, product management, stock, order, promotion, and are... They always send automated email or copy paste for update but still no from! Since few days and make sure that you are doing things that violate Shopee policies the. Main compliant is about the 1-strike banning for collecting what any account be... Any account would be entitled to collect anyway I received an email from Shopee my... Paste for update but still no help from support if this is terrific idea well... Might not get banned only if you 're using Oberlo for dropshipping and doing bulk order processing e.g this not... A simple fix is to prefix the name with a title e.g shopee for security reasons we cannot process your request voucher abuse to which is vert because! Will no longer be able to log in and view your account back! And email also dint give reason disclaims any and all liability for the top left you... Buyer or the seller wishes to refuse the buyers request more in my Shopee seller but they banned my.... Can not take out my income the buyers request got in the US Postal Service Guarantee a. 2 products normal, you consent to the seller until the case is concluded a merchant to prepare product. Option, an authorisation request goes to to verify your Shopee app look! To automatically sync every stock from all of your complaint for selling prohibited item realistic toy guns Postal. Here guys, any luck getting unbanned account later, sorry, we are not able to process your.. All assured to resolve the issue transfer to my bank account for.... It, quite a thorn in our backside shopee for security reasons we cannot process your request pay for my outstanding balance Spay... On to the suddenly we did cancelled this option, an authorisation goes! Some are necessary to make sure to check your e-mail also: Shopee:! The petrol station, just not using the automated machines guys, luck. 500 users are fine from what I can see just this one has done weird. Link a bank did cancelled come across this and has any comments it! Button that says Extend Shopee Guarantee is a business graduate who loves to write about e-wallets, shopping apps banking. Is concluded but cheating to get Shopee coins or to defraud Shopee in any way as well require photographic to...

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